Sales Policy 

Effective Date: June 10, 2025

Welcome to ROOTOPIX. Our Sales Policy outlines the terms and conditions related to the purchase of luxury skincare and beauty products through our official website https://rootopix.xyz. By placing an order, you agree to the following conditions. Please read them carefully before proceeding with your purchase.

1. Product Authenticity and Quality

At ROOTOPIX, we are committed to offering only 100% authentic, high-quality skincare and beauty products. Each item is carefully sourced and tested to meet strict quality standards. We do not sell counterfeit, expired, or tampered goods under any circumstances.

2. Product Availability and Description

  • All products listed on our website are subject to availability. We reserve the right to discontinue, limit, or restrict quantities at any time without notice.

  • While we strive for accuracy in product descriptions and images, slight variations may occur. In the event of errors, we reserve the right to correct them and cancel or update affected orders.

3. Pricing and Currency

  • All prices are displayed in USD (United States Dollar) unless otherwise specified.

  • Prices shown exclude sales tax, shipping fees, and import duties, which will be calculated at checkout based on your delivery location.

  • ROOTOPIX reserves the right to update prices at any time without prior notice. Pricing errors may result in order cancellation and refund.

4. Order Placement Process

To complete a purchase on ROOTOPIX:

  1. Browse and add desired products to your cart.

  2. Proceed to checkout and provide accurate shipping and billing details.

  3. Choose your payment method and confirm your order.

  4. Receive an email confirmation once the order is successfully placed.

5. Order Confirmation and Processing

  • You will receive an order confirmation via email after a successful transaction.

  • If no confirmation is received within 24 hours, please check your spam folder or contact us at contact@rootopix.xyz.

  • Orders are typically processed within 1–3 business days, excluding weekends and holidays.

6. Payment Terms

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods displayed at checkout.

  • Payment must be made in full before order processing begins.

  • In case of a declined payment, the order will be canceled automatically.

(For full details, refer to our Payment Policy.)

7. Shipping and Delivery

  • We offer domestic and international shipping.

  • Shipping fees are calculated at checkout based on location and delivery method.

  • Estimated delivery times range from 5 to 15 business days, depending on the destination.

  • ROOTOPIX is not responsible for delays due to customs, courier issues, or unforeseen circumstances.

(See our full Shipping Policy for details.)

8. Returns, Refunds & Exchanges

  • Returns are accepted under specific conditions as outlined in our Return & Refund Policy.

  • Opened or used beauty/skincare items, gift cards, and items from third-party sellers are not eligible for return.

  • If you receive a defective or incorrect item, you may request an exchange or refund within the designated time frame.

  • Orders can be canceled or modified within 24 hours of purchase.

9. Promotions and Discounts

  • Promotional codes must be entered at checkout to be valid and cannot be applied retroactively.

  • Unless stated otherwise, multiple promotions cannot be combined.

  • ROOTOPIX reserves the right to change or cancel promotional offers at any time.

10. Legal Disclaimer

  • ROOTOPIX is not liable for any allergic reactions or misuse of products.

  • Customers are advised to read the ingredient list and perform a patch test before using any product.

  • Products are for external use only and are not intended to diagnose, treat, or cure any medical conditions. Consult a dermatologist if needed.

11. Contact Information

For any questions or concerns regarding your order or this Sales Policy, please contact us:

Thank you for shopping at ROOTOPIX. We are dedicated to delivering high-quality skincare solutions and excellent customer service.